Email Template for Transfers
If you are moving from one Openreach supplier to another and would like to ensure the transfer goes ahead without unexpected problems, it won’t do the least bit of harm to advise your old supplier of the transfer, in the correct way. The email template below follows a simple and clear format which we suggest you use, although you can obviously add whatever other comments or instructions you feel are appropriate. What is important is that you don’t use the word ‘cancel’ as this may lead to confusion.
Note that the email should show the name of the existing account holder and ideally be sent from the email address your existing supplier will have listed in your account details. Your account number will be on your bills and it helps to include it.
You can choose to include your new supplier name in the ( ) area below or simply omit it. The new supplier name is not required, but it doesn’t hurt to include it.