Plusnet – Supplier Review

Plusnet – Supplier Review

Plusnet are another UK-based broadband supplier and while it isn’t the best-known of names it has the stability of being part of the BT Group, having been taken over by them several years ago. Being owned by BT it’s not a surprise that Plusnet use the Openreach network for their broadband and telephone services, and also that they offer UK support services 365 days a year.

Plusnet broadbandLike most providers, Plusnet offers both ADSL and FTTC fibre services, as well as offering SIM-only mobile packages on the EE network. Broadband packages are offered on an 18 month minimum contract term, although their website says there is also an option for 12 month terms.

Although they generally concentrate on keeping prices competitively low, Plusnet also offer cashback or voucher offers from time to time to attract new customers, often through the comparison websites that are increasinly the market drivers. Our advice would be to avoid being distracted by cashback offers unless you are sure the underlying package is what you want, and you have looked into how and when you’ll get your cash back.

Broadband Products

Unlimited Broadband: This is Plusnet’s entry-level ADSL broadband package, advertised with average download speeds of around 10Mbps. With a typical price of £19.99 a month and an 18 month term, it offers good value for money for light users. If you don’t have a live line at your address, a £49.99 installation fee may be charged, depending on promotions available at the time.

Unlimited Fibre: This is Plusnet’s standard superfast FTTC fibre package, offering download speeds up to 40Mbps and upload speeds up to 10Mbps, with a reported average 36Mbps. Its usual price of £22.99 a month and an 18 month term makes it a good deal for moderate users. Again, if you don’t have a live line at your address, a £49.99 installation fee may be charged, depending on current promotions.

Unlimited Fibre Extra: This is Plusnet’s fastest superfast FTTC fibre package, with download speeds of up to 80Mbps and upload speeds up to 20Mbps, and a reported average of 66Mbps. Its usual price of £26.99 a month on an 18 month term means this is a competitive package for heavier users. Again, if you don’t have a live line at your address, a £49.99 installation fee may be charged, depending on current promotions.

Installation and getting online

New Plusnet broadband customers are provided with a free router to access their services. Unlimited Broadband (ADSL) customers get a basic Hub Zero, while Unlimited Fibre customers get a dual band Plusnet Hub One, with 4 Ethernet ports and 2 WiFi antennas.

As with all Openreach providers, any installation, activation or transfer work needed to get you online will be undertaken by Openreach. Transfers from another supplier will take at least 10 days, while new installations can be variable insofar as they will depend on engineer availability and the nature of the work needed. In most cases, customers can expect to get up and running in 10-16 days.